Refund Policy
Fair and Transparent Refund Process
We are committed to providing fair and transparent refund policies to ensure your satisfaction and peace of mind.
Last Updated: February 03, 2026
At B-Family Homes Limited, we understand that circumstances may change, and we are committed to providing a fair and transparent refund policy. This policy outlines the terms and conditions under which refunds may be processed.
1. General Refund Policy
Our refund policy is designed to be fair and transparent. Refunds are processed based on the following conditions:
Key Principles:
- Refunds are processed within 14–21 working days after approval
- All refund requests must be submitted with proof of payment and valid ID
- Refund eligibility depends on the timing and circumstances of the request
- Administrative charges may apply in certain situations
2. 7-Day Full Refund
A client who requests a refund within 7 days of payment is eligible for a 100% refund if no documentation has been processed.
Conditions:
- Refund request must be made within 7 calendar days of payment
- No documentation processing must have commenced
- Full refund will be processed without deductions
- Original payment method will be used for refund
3. Refunds After Documentation Has Begun
Refunds requested after documentation has begun may attract administrative charges.
Administrative Charges May Include:
- Document processing fees
- Legal documentation costs already incurred
- Administrative processing fees
- Bank transaction charges
The exact amount of administrative charges will be communicated to you before processing the refund. You will receive the remaining balance after deducting applicable charges.
4. Refunds Due to Company Error
If the allocation given is unavailable due to company error, the client will receive either:
Option 1: Full Refund
A full refund with no deductions
Option 2: New Allocation
A new allocation of equal or higher value at no additional cost
The client will be consulted to choose their preferred option. We are committed to resolving any errors on our part promptly and fairly.
5. Refund Processing Time
Refunds are processed within 14–21 working days after request submission and approval. Processing time may vary based on:
- Payment method used (bank transfer, card, etc.)
- Bank processing times
- Completeness of refund request documentation
- Verification requirements
You will receive email notifications at each stage of the refund process. If you do not receive your refund within the stated timeframe, please contact our support team.
6. Required Documentation
All refund requests must be submitted with the following documentation:
- Proof of Payment: Bank transfer receipt, payment confirmation, or transaction statement
- Valid ID: Government-issued identification (National ID, Driver's License, or International Passport)
- Refund Request Form: Completed refund request form (available from our office or website)
- Account Details: Bank account information for refund processing (if different from original payment method)
- Reason for Refund: Clear explanation of the reason for the refund request
Incomplete documentation may delay the refund process. Please ensure all documents are clear and legible.
7. How to Request a Refund
To request a refund, please follow these steps:
Contact Our Support Team
Reach out via phone, email, or visit our office to initiate the refund process.
Submit Required Documents
Provide all necessary documentation as outlined in Section 6.
Review and Approval
Our team will review your request and notify you of the approval status.
Refund Processing
Once approved, your refund will be processed within 14-21 working days.
8. Non-Refundable Items
The following items or services are generally non-refundable:
- Completed property transactions where legal documentation has been finalized
- Services already rendered (property inspections, consultations, etc.)
- Third-party fees (bank charges, legal fees paid to external parties)
- Properties where construction has commenced based on client's request
- Customized services or products specifically created for the client
Exceptions may be made in cases of company error or as otherwise specified in this policy.
9. Dispute Resolution
If you are not satisfied with a refund decision, you may:
- Request a review by our management team
- Provide additional documentation or information
- Seek mediation through a mutually agreed third party
- Pursue legal remedies in accordance with Nigerian law
We are committed to resolving disputes fairly and amicably. We encourage open communication to address any concerns.
10. Contact Us for Refund Requests
For refund requests or questions about this policy, please contact us:
B-Family Homes Limited
Awkuzu, Anambra State, Nigeria
Office Hours: Monday - Friday: 9:00 AM - 5:00 PM | Saturday: 10:00 AM - 2:00 PM
Note: This refund policy may be updated from time to time. We will notify clients of significant changes. The version of the policy that applies to your refund request is the one in effect at the time of your payment.